Terms & Conditions - Ladies Who Crunch

This contract sets out:

- your legal rights and responsibilities;

- Ladies Who Crunch’s rights and responsibilities;

- certain key information required by law.

1 Introduction

1.1 If you sign up to Ladies Who Crunch, you agree to be legally bound by this contract.

1.2 If you use any of Ladies Who Crunch’s free resources (for example a free trial, podcasts, workbooks, discovery sessions or any other resources Ladies Who Crunch may offer free of

charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.

1.3 When signing up for the membership or using any resources you also agree to be legally bound by:

1.3.1 Ladies Who Crunch’s website terms of use and privacy policy;

1.3.2 specific terms which apply to the membership or individual programmes, which may be set out on the relevant webpage for the membership or in email correspondence between us. All these documents form part of this contract as though set out in full here.

2 Information Ladies Who Crunch gives you

2.1 Certain sections of this contract only apply if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that Ladies Who Crunch must give you certain key information before a legally binding contract of sale between you and Ladies Who Crunch is made (see the summary box below). Ladies Who Crunch shall give you this information in a clear and understandable way either in this contract or the relevant membership description.

Ladies Who Crunch shall give you information on:

- the main characteristics of the membership

- the price of the membership

- the arrangements for payment, your access to the membership and any relevant timeframes

3 Ordering services from Ladies Who Crunch

3.1 Below sets out how a legally binding contract is made:

3.2 You sign up for the Ladies Who Crunch membership on the website or via the App Store.

3.3 When you sign up for the membership, you will receive a registration email. This acknowledgement does not, however, mean that you have been accepted into the membership. Ladies Who Crunch may contact you and refuse entry to the membership,

without any obligation to provide a reason for this refusal.

4 The membership

4.1 If you are a consumer you have protection under consumer rights legislation.

4.2 The availability of the membership might be affected by events beyond reasonable control. Examples of such events include illness, IT issues and problems with hosting providers.

4.3 In the event that membership resources (or any content added by you or other members) are not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, Ladies Who Crunch will have no liability in any circumstances.

4.4 When you gain access to the resources in the membership, the resolution and quality of the resources you receive will depend on a number of factors, including the type of device you are using and your bandwidth, which may fluctuate during the course of your viewing.

Ladies Who Crunch cannot make any guarantee as to the resolution or quality of the content you will receive.

4.5 In order to gain access to the resources in the membership, you will need to use a personal computer or mobile device, or other device that meets the system and compatibility requirements of the membership platform and software. Ladies Who Crunch

may change the requirements for compatible devices from time to time and whether a device is (or remains) compatible may depend on software or systems provided by the device manufacturer or other third parties. As a result, devices that are compatible when

you sign up may cease to be compatible in the future.

4.6 Ladies Who Crunch reserves the right to make changes to the membership from time to time. The availability of the content, as well as platforms and compatible devices, may change. Ladies Who Crunch also reserves the right to replace or remove any resources and the platforms available to you through the membership, and to otherwise make changes in how the membership is operated.

4.7 No Sharing of login details. You may not share, give or sell your login details to any other person or entity. When you become a member you agree to take all actions possible to protect your login details from fraudulent use. Ladies Who Crunch reserves the right to cancel any membership believed to have been compromised, or is being used fraudulently.

4.8 The membership is not suitable for persons under 16 years of age, and by signing up you confirm that you are 16 years of age or older.

5 Your responsibilities

5.1 You will pay the fees for the membership in accordance with the membership description.

5.2 You are responsible for maintaining the confidentiality of your password and other login information to gain access to your membership, and are fully responsible for all activities that occur under your password or account. You agree to: (a) immediately notify Ladies Who Crunch of any unauthorized use of your password or account or any other breach of security; and (b) ensure that you log out from the community at the end of each session.

Each registration is for a single user only. You may not use another member’s account without prior authorisation.

5.3 Any content you post or submit to the website or app while you are a member is subject to our website terms of use and acceptable use policy.

5.4 You will comply with our community rules at all times.

5.5 You acknowledge that deciding how to handle any issues which may arise as a result of your joining the membership, the choices you make in relation to them and whether or not you follow through on any information Ladies Who Crunch provides is exclusively your responsibility. Ladies Who Crunch cannot guarantee any specific outcomes or that all members will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the resources available.

5.6 The membership resources do not treat mental disorders and are not a substitute for counselling, therapy, mental health care or medical treatment of any kind. By signing up for the membership you confirm that you will not use the resources in place of any form of counselling, therapy or medical treatment.

5.7 The resources in the membership do not in any way constitute specific advice or recommendations for your personal situation. They are for training and guidance only.

6 Physical exercise – risks and responsibilities

6.1 All of the Ladies Who Crunch team take their responsibilities as a coach seriously and it is important before you take part in Ladies Who Crunch’s online sessions that we have a clear understanding of where the boundaries of that responsibility lie.

6.2 Coaches shall only provide instruction that they are qualified to give and shall use all reasonable care and skill. Your wellbeing is at the heart of everything we do.

6.3 However, any information or guidance we provide is not a substitute for the consultation, diagnosis or medical treatment of your doctor or healthcare provider.

6.4 You must not rely on any information or guidance provided to you as an alternative to medical advice from your doctor or healthcare provider and Ladies Who Crunch expressly excludes all responsibility, and shall have no liability, for any damages, loss, or injury suffered by you or any third party as a result of your participation in the sessions or your reliance on any information or guidance provided to you.

6.5 If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible. If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider.

6.6 You acknowledge that any form of exercise contains a degree of risk. It is recommended that you check with your GP or healthcare provider before you start any new exercise programme. In particular, if you are (or might be) pregnant you acknowledge that this has its own inherent risks and by taking part in Ladies Who Crunch’s online sessions you confirm that you have been given permission by your GP or other healthcare provider to commence exercise and you do not know of any reason why you should not take part in the sessions labelled pre-natal suitable.

6.7 Nothing in the programme should cause you to experience any pain. If you experience pain you should stop immediately.

6.8 You understand that it is your responsibility to judge your physical and mental capabilities for physical exercise. It is your responsibility to ensure that by following the videos and other resources in the membership, you will not exceed your limits while performing such activity, and you will select the appropriate level of activity for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have.

7 Fees and payment

7.1 The fees for the membership are set out in the membership description.

7.2 Your sign up month is a minimum commitment, after which point your membership subscription will continue on a recurring basis corresponding to the term of your subscription unless and until you cancel your subscription in accordance with clause 11.1 or the account or the membership is otherwise suspended or discontinued by Ladies Who Crunch.

7.3 Pricing for Membership Subscriptions. Ladies Who Crunch may increase the price of the membership fees in future, in which case Ladies Who Crunch will notify you via email. The increase will apply to the next payment due from you after the notice, provided that you have been given at least 10 days’ prior notice before the charge is made. If you are given less than 10 days’ prior notice, the price increase will not apply until the payment after the next payment due.

7.4 Payment is via the payment button on the website or within the app.

8 Intellectual property

8.1 All intellectual property in the materials and resources provided to you via the membership or otherwise belongs to Ladies Who Crunch, or has been licensed by Ladies Who Crunch. You may not share them with third parties.

8.2 Unless explicitly stated in writing, the resources and materials provided to you may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited other than for your own personal use in accordance with this agreement.

9 How we use your personal information

9.1 Ladies Who Crunch shall use the personal information you give to Ladies Who Crunch to:

9.1.1 provide the membership;

9.1.2 process your payment for the membership; and

9.1.3 inform you about any similar products and services that Ladies Who Crunch provides, though you may stop receiving this information at any time, via email request.

9.2 All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where Ladies Who Crunch considers it necessary to do so because of concerns of risk to yourself or others.

10 Resolving problems and complaints

10.1 In the unlikely event that there is a problem with the membership, please contact Ladies Who Crunch as soon as possible.

10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

11 Termination of your membership

11.1 Your right to cancel. After your minimum commitment (sign on month), you may cancel your membership at any time, by providing written confirmation via email or following the instructions within your online account. This written confirmation acts as one months notice. After you provide written instructions to process your membership cancellation, you will continue to have access to all the resources until the end of the billing cycle. Your membership fees are recurring and your membership must be cancelled prior to the renewal date in order to avoid additional membership charges. If you have signed up to a subscription where you pay for several months in advance, that subscription is also recurring and will renew automatically on the expiry date.

11.2 Ladies Who Crunch may terminate your membership if you commit any breach of the terms of this contract.

11.3 If Ladies Who Crunch terminates your membership and suspends or discontinues your access due to your breach of this contract, then you will not be entitled to any credit, refund or discount in relation to the membership fees already paid by you.

11.4 If this contract is ended it will not affect our right to receive any money which you owe to Ladies Who Crunch under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.

12 Limit on Ladies Who Crunch’s responsibility to you

12.1 Ladies Who Crunch is not legally responsible for any:

12.1.1 losses that: (a) were not foreseeable to either party when the contract was formed (b) that were not caused by any breach of these terms on Ladies Who Crunch’s part

12.1.2 business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.

12.2 The total liability to you is limited to the amount of fees you have paid for the membership.

13 Disputes

13.1 Ladies Who Crunch shall try to resolve any disputes with you quickly and efficiently.

13.2 If there are court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.

13.3 The laws of England and Wales will apply to this contract.

13.4 In the event of a dispute between us, both parties agree not to engage in any conduct or communications, including on social media, designed to disparage each other or Ladies Who Crunch’s website, products and services.